Effective Date: 05 May 2026
Thank you for shopping with Shian Jewells (https://shianjewells.com/). Please read our policy carefully before making a purchase.
1. No Return Policy
- We follow a strict NO RETURN / NO EXCHANGE policy.
- Once a product is delivered, it cannot be returned or exchanged.
2. Exceptions (Only for Defective or Wrong Product)
We only accept returns/replacements under the following conditions:
- You received a defective/damaged product, OR
- You received a wrong product
3. Reporting an Issue
To claim a replacement or refund:
- You must contact us within 24 hours of delivery
- Email us at Shianjewells@gmail.com
- Provide:
- Order ID
- Clear photos/videos of the product
- Description of the issue
⚠️ Requests made after 24 hours will not be accepted.
4. Replacement / Refund Process
- After verification, we will offer:
- Replacement of the same product, OR
- Full refund (if replacement is not available)
- The decision will be at the discretion of Shian Jewells
5. Important Conditions
- Product must be unused and in original packaging
- Unboxing video is recommended for faster approval
- Claims without proper proof may be rejected
6. Order Cancellation
- Orders can be canceled only before dispatch
- Once shipped, cancellation is not allowed
7. Refund Timeline
- Approved refunds will be processed within 5–7 business days
- Amount will be credited to the original payment method
8. Contact Us
For any issues, contact us:
- Name: Shivam Gayri
- Email: Shianjewells@gmail.com
- Phone: 93516 74729
- Address: Opposite Lokvani, Behind Sanskrit Vidhya School, Nearby Mahila Aashram School, Bhopalganj, Bhilwara – 311001
- Website: https://shianjewells.com/